Write to us and a real person on the Shaka team will read it and write back. Send it from the email address on your lifeguard account, so we can find your family.
In Shaka Safe, the family’s Owner goes to Settings › Billing and taps Manage billing to switch between monthly and annual, update the card, or cancel. Cancelling stops future charges, and your family keeps full access until the end of the period you already paid for. You can also cancel by emailing support@shakasafe.com.
Your first payment is covered by the 60-Day Satisfaction Guarantee. Email support@shakasafe.com within 60 days of that payment and we’ll refund it in full. If you think you were charged in error, write to us before you contact your bank.
Unpair the device in Shaka Safe first. Unpairing releases the Screen Time restrictions Shaka applied; deleting Shaka Surf on its own doesn’t. If a device won’t let go, email us and we’ll walk you through it.
Lifeguards sign in with a one-time code sent to their phone. If you’ve lost access to your number, or you think someone else has used your account, email support@shakasafe.com right away.
To get a copy of what we’ve collected about your kid, or to have it deleted, email privacy@shakasafe.com from the email address on your lifeguard account. The Privacy Policy explains your rights.
Legal notices and arbitration opt-outs go to legal@shakasafe.com. The Terms of Service say how.
Not surfing with Shaka yet? Shaka Surf and Shaka Safe are almost ready for families. Join the waitlist and you’ll hear the day they land on the App Store.